Client Engagement Manager

EnergySavvy is looking for a Client Engagement Manager to manage new enterprise software implementations. Our software helps homeowners increase their energy efficiency, addressing a major source of energy waste in this country. EnergySavvy is making a positive impact on the world and we’re looking to add to an amazing team.

If you’ve spent your career as a software implementation consultant or technical project manager and are excited about clean tech, you’ll thrive as a Client Engagement Manager. At EnergySavvy, you will be the go-to resource for customers and internal stakeholders on how our software works and what it can do. You will work primarily with new customers to gather business requirements, manage their software implementation and serve as technical project manager for their implementation.

As a Client Engagement Manager, you will:

• Gather business requirements and onboard new customers
• Manage new enterprise software implementations
• Proactively communicate with customers via phone, email, telepathy, etc. to ensure effective and delightful user experiences
• Triage, research, reproduce and solve day-to-day questions from customers while teaching them to be more independent
• Monitor questions and develop upstream solutions to recurring problems
• Collaborate with developers, product managers and customers to build useful, usable software
• Document new features, create user guides, test new development and generally own user acceptance of new features
• Usher new features through the entire development cycle and drive their success

Required Skills:

• Bachelor’s degree in a technology-related discipline; master’s degree preferred
• 5-7 years of technical project management or enterprise software support
• Fluency with Windows and Mac operating systems and web technologies
• Patient, communicative, team player that is detail-oriented and has outstanding interpersonal skills
• Excellent analytical and problem-solving skills, tenacity, and fortitude
• Strong organizational skills and the ability to balance multiple short- and long-term projects or varying scopes with customers across the country
• Vigorous communication skills
• Ability and willingness to travel 30-50%, as needed.

About EnergySavvy

EnergySavvy is a Seattle-based software company focused on energy efficiency. EnergySavvy’s flagship product, Optix, is an energy efficiency management system that helps utilities achieve their cost-effective savings goals. Optix drives program success by engaging customers, streamlining stakeholder interactions and providing real-time analytics.

We have a great team, wonderful customers, supportive investors, and we are growing quickly in a massive and important space. We are an investor-funded company with real customers, real revenues and a reality-based plan to scale. Learn more about EnergySavvy's company and culture.