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Client Engagement Manager - Strategy

EnergySavvy is looking for a Client Engagement Manager to lead and support strategic services engagements for our clients as part of our Customer Experience Transformation practice.  EnergySavvy’s customer base faces a wide range of operational, organizational and regulatory challenges and this role will be responsible for clarifying challenges, defining solutions and leading the successful execution of those solutions on behalf of our customers.

Our software helps homeowners and business owners increase their energy efficiency, addressing a major source of energy waste in this country. EnergySavvy is making a positive impact on the world and we’re looking to add to an amazing team.

Our client engagement team’s background includes industry expertise technical project management and software implementation consulting. We hire proven rock stars in these fields, but we also make bets on promising up-and-comers that have shown massive success in other fields. 

At EnergySavvy, you will be the go-to resource for customers and internal stakeholders on how our software works and what it can do. You will work primarily with new customers to gather business requirements, manage their software implementation and serve as technical project manager for their implementation. This position can be based in Cambridge or Seattle. 

As a Client Engagement Manager, you will:

  • Work with our Sales team and customers to identify and qualify service opportunities
  • Define, scope, structure and estimate costs for service projects
  • Lead and support strategy and service engagements including defining project methodologies, developing taxonomies and prioritization approaches, conducting external research and design for operating models
  • Proactively communicate with customers via phone, email, telepathy, etc. to ensure effective and delightful user experiences
  • Develop detailed business cases and compelling cases for organizational and process change
  • Effectively map customer needs/problems to compelling software-enabled solutions
  • Work across organizational boundaries to leverage best practices and expertise on behalf of customers
  • Document effective methodologies and deliverables for project re-use
  • Provide mentoring and cross-training to junior team members to expand expertise
  • Triage, structure, research and solve day-to-day questions from customers while teaching them to be more independent
  • Collaborate with marketers, product managers, developers and customers to design complex solutions

Required Skills:

  • Bachelor’s degree in a technology-related discipline; master’s degree preferred
  • 10+ years of industry experience, software implementation, and strategy services experience preferred
  • Fluency with Windows and Mac operating systems and web technologies
  • Patient, communicative, team player that is detail oriented and has outstanding interpersonal skills
  • Proven experience leading mid-sized (3-8 resources) teams to deliver outstanding results on aggressive schedules
  • Excellent analytical and problem-solving skills, tenacity, and fortitude
  • Strong organizational skills and the ability to balance multiple short and long-term projects or varying scopes with customers across the country
  • Vigorous communication skills
  • Ability and willingness to travel up to 50%, as needed

About EnergySavvy

EnergySavvy is a cloud software company that helps utilities transform their customer experience and operations. EnergySavvy provides personalized customer insights, breakthrough customer engagement, and automated program delivery with the industry's only platform purpose-built to enhance the customer experience and increase operational efficiency. Nearly 40 utilities and state programs rely on EnergySavvy to enable customer experience transformation in the modern, digital customer era.  

We believe in diversity, not merely because it’s a mechanism for happier, more productive teams, but because we believe we have an obligation to work against structural discrimination. As such, we don't discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. 

Learn more about our company and culture.

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